Refund Policy

Refund Window and Eligibility

The refund window begins when the account's first payment is successfully completed. Within 60 days of that payment, users may submit a full, no-questions-asked refund request through the user panel. Eligibility is determined by the first payment time recorded by the system and the ticket submission time. Orders still pending confirmation, failed, or automatically reversed are not treated as completed payments.

The no-questions-asked refund applies to the first payment. Normal connections to international routes, switching regions, using different platform clients, or using the service on any number of devices will not, by themselves, justify a refusal. Monthly subscription traffic resets each month from the activation date; traffic packs remain available until used and never expire. Once a refund is completed, the subscription benefits and unused traffic tied to that payment will stop.

Renewals, plan upgrades, extra traffic pack purchases, and other later payments after the first payment are not automatically covered by the first-payment refund commitment. If such an order involves a duplicate charge, successful payment without delivered benefits, or another verifiable issue, submit a ticket and YRVPN will review it against the order records.

Exclusions and Unusual Use

Requests submitted after the refund window are not eligible for the first-payment, no-questions-asked full refund. A direct refund for the original order is also unavailable when a refund has already been completed, the payment has been reversed, the order source cannot be verified, or the requester cannot be matched to the order owner.

YRVPN may pause and review accounts restricted for violating the terms of use, including illegal activity, interference with route operations, resale of accounts or subscription benefits, malicious sharing of access credentials, or unusual use intended to consume large amounts of traffic and repeatedly request refunds. This review concerns account and order behavior; traffic from normal streaming, access to international websites, or everyday network acceleration is not by itself grounds for refusal.

If a payment has entered a dispute, chargeback, or reversal process through the payment channel, first explain its current status in a ticket. To prevent the same order from being refunded twice, YRVPN may pause the on-site refund process until the payment channel finishes its review.

Application Process and Required Information

Log in to the YRVPN user panel and submit a refund request from the ticket page. No email address is required for registration; a username and password are sufficient to identify the account. Include the username, relevant order, payment method, and verifiable payment record. If there was a duplicate payment, missing benefit, or unusual order status, describe that as well to help with verification.

To protect the order, the payment record should show transaction details matching the order. Do not submit your password, subscription URL, or unrelated sensitive information in a ticket. If the available information is insufficient to verify ownership, the ticket will request the necessary records. Until ownership is confirmed, the refund will not be sent to another account or an unrelated payment method.

After submitting the request, keep access to the account and check the same ticket for the result. Creating duplicate tickets with the same content will not change the refund scope and may split the order review across multiple records. If more information is needed, reply directly in the original ticket.

Original Payment Return and Settlement

Refunds are generally returned to the original payment channel rather than issued as account credit, benefits on another account, or payment through a different method. Payments made through Alipay or WeChat will be returned to the corresponding original payment account when the channel supports an original-payment refund. After the refund status shows as completed, the actual posting time depends on the payment channel's settlement process; YRVPN does not make a separate fixed promise about channel processing speed.

If the original payment channel cannot receive the refund because of account status, transaction status, or channel restrictions, the ticket will explain what information can be verified next and how to proceed. Do not provide payment details unrelated to the original order before an alternative process is confirmed. If the channel's refund status does not match the account record, add the relevant transaction record to the original ticket for review.

Payment Method Differences and Special Handling

YRVPN supports Alipay, WeChat, and USDT. Alipay and WeChat refunds generally depend on the original transaction status and the channel's ability to return funds through the original payment route. If the channel has closed the refund option for the original transaction, processing will continue based on the verification results in the ticket.

USDT transactions require on-chain confirmation and cannot follow the account refund process used by Alipay or WeChat. A USDT refund request must include a verifiable record of the original transaction and confirm the receiving address and network in the ticket. If the address or network is unclear, the refund will be paused to avoid sending assets to an unrecoverable destination. YRVPN will not automatically redirect a USDT payment to Alipay or WeChat.

Technical processes vary by payment method, but the eligibility condition remains unchanged: a full, no-questions-asked refund may be requested within 60 days of the first payment. A completed refund settles the corresponding order. To continue using network acceleration services, select a suitable subscription or traffic pack again through the user panel.